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We are in the process of converting all clients to the WHMCS based helpdesk. New clients will already have access to this system.
Please continue to use http://helpdesk.mapserverpro.com or email the desk directly as you have been doing. You may also use the help system in the Plesk Panel. Once you recieve your WHMCS notification please use the helpdesk system within WHMCS.
We will continue to answer tickets on all systems until they are consolidated into one.